Your photos, answered

1.Finding your photos

When will my photos be online?

Within 48 hours of your day on the island. Our photographers edit every sailing and put it online, and if you left your email on the photos page, we'll send you the link the moment yours is up.

How do I find my gallery?

Scan the card you were given on the island, or visit bahamastreasureisland.com/pages/photos. Pick the day you were with us and your ship. If your photos are ready, tap See my photos and you're straight in. Not up yet? Leave your email and we'll send you the link.

I picked the wrong day or ship. What now?

No problem. Head back to the photos page and pick again. You can also tap Browse all Norwegian sailings to see every sailing from the last 90 days, listed by date. Already had an email for the wrong sailing? Write to us with the day you were with us and your ship, and we'll send you the right link.

My ship doesn't have its own gallery. Where are my photos?

When two ships visit on the same day and their guests tour together, the whole day goes in one gallery named for both ships, like "Norwegian Sun & Bliss". Pick your own ship on the photos page and it takes you to the right gallery.

It's been more than 48 hours and my gallery still isn't there.

Sorry about that. Write to us with the day you were with us and your ship, and we'll look into it right away.

2.Face Finder

How do I find myself among all the photos?

Use Face Finder. In your gallery, tap the camera icon and take a quick selfie or upload a photo of yourself, and Face Finder pulls up every photo you're in. Prefer to look around? Just scroll, no account needed.

Why does Face Finder ask me to create an account?

Face Finder needs a free Treasure Island account. Sign up, open the quick confirmation email, then tap the camera icon in your gallery again. Browsing the gallery never needs an account.

Face Finder didn't find me, or missed some photos.

Try again with a clear, well-lit selfie, facing the camera with your sunglasses off. Face Finder works best on photos where your face is turned to the camera, so a few shots may only turn up when you scroll. Think we missed you altogether? Write to us with your day and ship.

I can't see Face Finder at all.

In some places, local privacy laws don't allow face search, so the button won't appear for you. You can still scroll through the whole gallery and find your favourites.

3.Buying and downloading

How do I buy my photos?

Pick your favourites in the gallery, add them to your cart and check out. Prices and packages are shown in your gallery's shop, so you can see everything before you buy.

Can I get prints?

Our photos are digital downloads only, so they're yours to keep, share and post.

How do I download my photos after I buy?

Open your order confirmation email and tap the Download Page link. Then tap Download all purchased items, or download your photos one at a time. Big orders can come as more than one zip file, so download each one. Please download your photos as soon as your order comes through, because download links don't stay open forever. If yours has run out, write to us and we'll get it working again.

Can I share my photos?

Absolutely. Keep them, share them, post them.

How long will my photos be online?

90 days from the day your gallery goes up. Save the ones you love before then.

4.Emails from us

I never got my "photos are ready" email.

Check your spam, junk or promotions folder first. The email comes from Treasure Island with the subject "Your Treasure Island photos are ready!". Still nothing? Go to the photos page, pick your day and ship, and open your gallery from there. If it isn't ready yet, write to us and we'll check for you.

How do I stop your emails?

We only ever email you about your photos and your order. No newsletters, ever. If you'd rather not hear from us at all, write to us and we'll take you off the list.

5.Your order and your privacy

Something's wrong with my order, or I was charged twice.

Write to us with the email you used, the order number from your confirmation email, and what happened. We'll put it right.

Please take down a photo of me or my child.

Of course. Write to us with the day you were with us, your ship, and which photo (a screenshot is perfect). We'll remove it the same day.

6.Anything else

I have a question about the excursion, a booking, or something I left on the island.

Bookings are handled by your cruise line. For anything else about your day on the island, write to us and we'll pass it straight to the island team.

Still need help?

Write to us at photos@bahamastreasureisland.com. Tell us the day you were with us, your ship and the email you used, and we'll take it from there.